Terms of Service

Last updated: February 2, 2026

These Terms of Service constitute a binding contract between you ("User" or "Customer" or "You") and transentis labs GmbH, a corporation registered in Berlin, Germany ("Company"), regarding the terms under which the Company will provide You with access to the Metapad platform and services.

Service Description

Metapad is a collaborative enterprise modeling platform that enables users to design ontologies and models, build simulations, author knowledge graphs, and interact with business systems.

User Warranties and Obligations

  1. Users must be at least 18 years of age.

  2. User acknowledges that the Company may, in its sole discretion, monitor the Services or any portion thereof to ensure compliance with these Terms of Service.

  3. Prices and Taxes: All prices displayed on this site are shown exclusive of value added tax (VAT) or other applicable sales taxes. For customers located in the European Union, the applicable VAT rate for your country will be added at checkout. The final price including all taxes will be clearly shown before payment confirmation.

  4. User agrees:

    1. Access privileges may not be transferred to any third parties.

    2. Not to rent, lease, sublicense, re-sell, distribute, transfer, copy or modify the Services or any component thereof.

    3. Not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit the platform content or any portion thereof.

    4. Not to delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the platform.

    5. To be solely responsible for acquiring, installing, operating and maintaining the hardware and software environment necessary to access and use the platform.

Subscription Plans

  1. Users who subscribe to a paid plan are granted a non-exclusive, revocable, non-transferable, and non-sublicensable right to access the platform features corresponding to their subscription tier.

  2. Subscriptions are billed monthly or annually as selected during signup.

  3. Users may cancel their subscription at any time. Upon cancellation, access continues until the end of the current billing period.

  4. For paid subscriptions, we offer a 14-day money-back guarantee for new subscribers.

  5. By agreeing to grant such access, the Company does not obligate itself to maintain the platform in its present form. The Company may upgrade, modify, change or enhance the platform at any time in its sole discretion.

Intellectual Property Rights

  1. The platform is owned by the Company and is protected by German and international copyright, trademark, patent, trade secret, and other intellectual property laws.

  2. User-created content remains the intellectual property of the user. The Company claims no ownership rights over user-generated models, data, or content.

  3. The Company name, logo, and all related names, logos, product and service names are trademarks of the Company.

Availability of Service

  1. User recognizes that data traffic through the Internet may cause delays and the Company shall not be held liable for delays that are ordinary in the course of Internet use.

  2. User acknowledges that the platform will not be available on a continual twenty-four-hour basis due to maintenance, upgrades, or technical issues.

Company Obligations

The Company will use commercially reasonable efforts to ensure the platform is accessible, except for scheduled maintenance and required repairs, and except for any interruption due to causes beyond the reasonable control of the Company.

Governing Law and Venue

These Terms of Service are construed and governed by the laws of Germany.

If any provision of this contract is or becomes invalid or unenforceable, this shall not invalidate the remaining provisions.

Effective Date: February 2, 2026